Frequently Asked Questions
Your guide to professional photography gear and services.
What is the standard shipping time for new camera bodies?
Orders for in-stock camera bodies are typically processed within 24 hours and delivered within 3-5 business days via insured ground shipping.
Do you offer a warranty on used photography equipment?
Yes, all pre-owned gear undergoes a rigorous 20-point inspection and includes a 90-day Allen's Camera limited warranty for your peace of mind.
What is your return policy for lenses and accessories?
We offer a 14-day return period for most items, provided they are in their original packaging and include all manufacturer-supplied accessories and blank warranty cards.
Do you offer equipment trade-in programs?
Absolutely. You can bring your gear to our store or ship it to us for a professional appraisal. The value can be applied as a credit toward any new purchase.
Can I get help setting up my new mirrorless system?
Yes, we provide complimentary basic setup assistance and offer advanced one-on-one training sessions for customers who want to master their new equipment.
Are international orders eligible for free shipping?
Free shipping promotions are currently limited to the contiguous United States. International shipping rates and duties are calculated at checkout based on the destination.